A Tool To Debug Teams (Knoster)

In the professional world, programmers work in teams as a rule, with very few exceptions.

For the programmers aiming to remain programmers, and not going into management, we are often focused on our specific trade or area of expertise though, and so we spend less time learning about or thinking about what makes a team successful.

We learn some from personal experience – realizing that certain things are bad for a team many times by seeing the failures manifest in front of us – but we are definitely more likely to pick up a book on algorithms than we are a book on team management.

My mother in law is the opposite however, as part of what she does is mentor people to being leaders of teams and large organizations, and also consults to organizations in the field of education to fix budgetary and organizational problems they may be having.

She showed me an interesting chart the other day that is really eye opening. It’s a formalized look at how to identify some things that may be going wrong with a team.

The chart itself is from the educational sector (Tim Knoster in ~1990), and is meant to be used to “Manage Complex Change”, but looking at it, and having been a professional programmer for 16 years, it is definitely applicable to any team.

The chart is valuable whether you are leading a team, part of a team, or observing a team you are not a part of.

How you use this chart is you look on the right side to see what sort of problems your team may be having: confusion, anxiety, resistance, frustration, or false starts.

From there you scan left until you find the black box. That box is the element missing which is causing the problem for the team.

That’s all there is to it, it’s pretty simple. It actually seems like pretty obvious stuff too in hindsight, but I wouldn’t have been able to formalize something like that.

Obviously not every situation can be boiled down into a simple chart like this, and there are variations of this chart including more or different rows and columns, but this is a good start at trying to “debug a team” to figure out the source of an issue.

Want more details? Here are some links:

http://www.belb.org.uk/downloads/rc_knoster_managing_complex_change.pdf

http://www.d11.org/LRS/PersonalizedLearning/Documents/KnosterMANAGINGCOMPLEXCHANGE.pdf

http://nebula.wsimg.com/90f9e490329402583fea599cad009bb0?AccessKeyId=8AAC8D005153628DDDFA&disposition=0&alloworigin=1


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